|
|
|
|
Frequently Asked Questions
Frequently Asked Questions
Please Contact Us with any further questions.
We constantly update our photos to reflect the actual property. Everything you see on our website is of the actual property you will be renting. Please note that from time to time furnishings and bedding will be updated/changed and may not be reflected in the online photos. If you have any questions about the property you want to rent, feel free to call or email us.
We typically do not take reservations more than 18 months in advance of the desired arrival date. Peak weekends and event weekends tend to fill up fast beginning in January of that year. You should plan your stay at least 6 months in advance to guarantee your desired dates. For reservations more than 12 months out please call the office for verification of rates prior to completing the reservation.
Occupancy may not exceed what is posted for each home. The Maximum Occupancy for Seaside Serenity is 6 people and includes infants and children.
All confirmation and arrival instructions will be sent via email. To make certain you receive these emails, please adjust your spam filter to accept the domain info@seasideserenityvacations.com to your list of accepted email addresses. If you do not receive these emails, please contact us.
A refund of the payment(s) made for a reservation will follow the cancellation policy for that specific reservation. You can view information about the cancellation policy on our rental policies page.
We do not waive the cleaning fee. All of our properties are professionally cleaned and our laundry is professionally laundered after each stay. We do this to ensure that every rental meets our standards of quality and consistency.
A minimum of 50% of the amount due is required at the time of the reservation with the balance due within 30 days from the time of the arrival. All reservations require a credit/debit card payment at the time the reservation is made. Reservations made within 30 days of the arrival date shall be required to pay the full amount at the time of the reservation. More information regarding payments can be viewed on our rental policies page.
A minimum of 50% of the amount due is required at the time of the reservation with the balance due within 30 days from the time of the arrival. All reservations require payment at the time the reservation is made. Reservations made within 30 days of the arrival date shall be required to pay the full amount at the time of the reservation. By authorizing payment via credit card you are authorizing Seaside Serenity Vacations to charge your credit card for the balance of the total charges 30 days prior to commencement of your rental period. A notice will be sent to you via email to confirm receipt of your payment. We do not allow payment at the time of arrival. Reservation charges include lodging taxes, cleaning fee and booking fee. All fees are subject to change. We accept Visa, Master Card & Discover Card.
Check in is 4:00 pm on the commencement date of your rental period. Check out is 11:00 am on the final day of your reservation period.
Checkout instructions are detailed in the Welcome Notebook located in the vacation unit. Please follow the checkout procedures and ensure all personal belongings make it home with you. Also ensure the vacation home is left in the condition it was rented. There are additional charges for damage or excessive cleaning after your departure.
Due to the HOA rules at Pacific Winds, there is no smoking of any kind including vaping or any animals allowed on the premises.
Check in instructions are sent via email typically 5-10 days before the reservation period. We strongly recommend adding our email address info@seasideserenityvacations.com to your email account's approved email lists to ensure all email communications are received. Many times if you cannot find your check in instructions, they have been misfiled to the Junk/Spam folder. If you are still unable to locate these instructions, please call our office at 503-838-5667.
We are happy to assist in booking your next vacation at the Oregon Coast!
Two ways to place a reservation:
• Online reservation
• Call the office at (503) 838-5667
Oregon Coast vacation rentals may be reserved 1 year in advance of your arrival date.
Placing Online Reservations:
Using our search or 'Get My Quote' features, enter the desired dates and review the information about the available vacation homes. Once you are ready, click the Book Now button and your information can be filled in online through our secure reservation system. Once the reservation is submitted, the desired dates are put are reserved in our system.
Phone Reservations:
You are welcome to call our office to place a reservation over the phone. We can answer any specific questions you may have and place the reservation for you.
During certain times of the year, for instance holidays or peak season, we are unable to offer early arrivals or late departures. If there isn't a guest arriving and/or departing on the same day as your arrival and/or departure, then we can often accommodate early arrivals or late departures.
Please contact our office one to two days before arrival regarding the availability of an early arrival or late departure. We can only accommodate either an early arrival or a late check out per stay, not both.
You must be at least 25 years of age to rent with Seaside Serenity Vacation Rentals. No teen or college parties are allowed. Please note occupancy and age criteria are monitored by onsite HOA personnel.
All promotions exclude holiday nights unless otherwise noted. Promotional rates do not include taxes and fees. Offers valid on qualifying reservations. Seaside Serenity Vacation Rentals reserves the right to discontinue or change the promotions at any time. Void where prohibited by law or otherwise restricted. Offers cannot be combined unless otherwise stated. Discounts may not be applied to previously confirmed reservations.
To protect against cancellations caused by certain unforeseen events, such as illness and weather, we highly recommend that Guests purchase travel insurance to assure the refund of monies paid due to the unforeseen.
Please note reservations placed more than two (2) months before the arrival date, or that are for seven or more nights and/or are during holiday/peak/weekend time periods will be subject up to either a 45 or 60-day cancellation policy. Please contact a reservation specialist for more information.
Standard Policy:
Cancellations made 30 days prior to the date of arrival will receive a full refund less the $85 cancellation fee. Cancellations falling on day 30 to day 16 before the arrival date will receive a 50% refund of the total monies due, notwithstanding whether the collection of all remaining monies due has been made pursuant to the Reservation Policy, less the $85 cancellation fee. Cancellations on or after day 15 prior to the arrival date will not receive a refund.
For reservations that require a security deposit, said security deposit is not part of the reservation deposit to hold the rental. The security deposit is included in the balance payments due on or before day 30 prior to the arrival date. The security deposit will be refunded in full should the reservation be cancelled.
There is no refund for early departures. Collected money is non-refundable unless the rental unit becomes unfit for habitation as deemed by Management. Under no circumstances shall the Guest be able to determine if a rental unit is unfit for habitation.
Upon arrival to the vacation rental, please take a moment to review the Welcome Notebook. It will contain helpful information regarding the property, amenities, Wi-Fi login information, HOA rules, etc. If you have any questions, please contact our office. We hope you enjoy your stay with us!
Your check in instructions will contain the property address and unit number. Driving instructions are on the website. If you have any questions, please use our contact us page.
The check in instructions, which are sent to your email address 5-10 days before your arrival date, will contain entry information for your vacation rental. Check in is 4 pm PST or later on the day of arrival and we encourage all guests to check in before 9 pm PST just in case assistance is needed at check in.
No, the vacation home is cleaned before your arrival and after your departure. You can request a mid-stay clean at an additional charge.
All the vacation homes do have some form of a landline for local and emergency calls. Should you need to contact our office using a landline call (503) 838-5667.
Linens and bath towels are located in the unit. This includes sheets for each bed which are made prior to arrival and bath towels. Large pool and beach towels are not always guaranteed in each property and it is best to plan on bringing anything needed for the beach or pool.
The private hot tub is cleaned before each guest's stay. If you have questions about the hot tub, please contact our office.
Basic cleaning supplies are provided. A mop, broom, dustpan, vacuum, iron and ironing board are in the property. Additionally, there are starter paper products and soaps. Replenishment of these items is the guest's responsibility during their stay. The unit is also equipped with a dishwasher and washer/dryer.
We ask that our guests remember these vacation rentals are private homes with many owners or their guests as neighbors. Please respect the ambience of your surroundings by not having loud noise and music, excessive running, etc. Quiet hours are from 10:00 PM until 8:00 AM. These hours are enforced by the HOA site managers. More information can be viewed on our rental policies page.
Yes. Seaside Serenity is located on the third floor which is accessible from the parking area and any other floor by elevator without using steps.
If an emergency should occur during business hours, please call our office at (503) 838-5667. Should something happen after hours (for example there is no water or your locked out of the vacation rental), and you are unable to reach our office please call the onsite manager at 541-992-5779.
Guests staying at the Pacific Winds should note that only one vehicle per party is allowed to park in the garage parking located under the building. Additional parking can be found in the north parking lot, several parking spaces located near the front entrance of the complex and along the street. The New Pacific Winds HOA does not allow boats, trailers, RVs, etc. to park in the garage or on premises. Boats, trailers, RVs, etc. may be parked on the street.
During your time with us, it may be necessary for important repairs or other service providers to gain access the vacation rental. Our office will attempt to notify you ahead of time as we are made aware of these situations. If entry is required for property preservation as scheduled by HOA or outside contractors, this unfortunately cannot be held off, denied, or rescheduled. We apologize about any inconveniences this may cause, but we promise to keep them to a minimum. You do not need to be present for the maintenance to be performed.
Seaside Serenity is fully equipped with many items and appliances that you would need to cook a large holiday meal or snack. If there is something special you need to prepare a family recipe or a meal you are counting on, it is always best to check with our office or bring that item with you.
A starter supply of items such as hotel sized shampoo, conditioner, hand lotion, hand soap, laundry detergent, paper towels, tissues, dishwasher soap and dish soap will be provided in the vacation home. Once these starter items have been exhausted, it is the guests' responsibility to replenish the necessary supplies needed during their stay.
Wireless internet is provided and connection information is located in the Welcome Notebook. At Seaside Serenity it is located under the glass top on the desk in the great room. Please be aware that sometimes internet speeds will vary due to demand in the local area, especially during the summer travel season. The local internet service providers do their best to insure high speeds. Our office is not responsible for connectivity to the internet nor upload/download speeds.
You are a valued guest and we want to do everything possible to make your trip enjoyable and worry free. Because the unforeseen and unexpected can occur before you leave or when you are away from home, we recommend “Insure My Trip” at www.insuremytrip.com. They offer variety of options to cover your travel needs including trip cancellation, interruption, medical and rental damage. You can reach their office at 866-352-8645. The optional trip cancellation insurance is available for purchase during the time a reservation is placed and for a period of time after the date a reservation is placed. Please carefully review the coverage options offered.
Unfortunately, fireworks are not permitted on the public beaches.
Absolutely! Visit our Local Area Guide pages for great ideas on fun sights and amazing activities for the whole family.
Roads End – Some of the finest tide pools are near Roads End State Park, a portion of the coast that offers a beautiful display of intertidal life. From the state park, walk a quarter mile north along the beach. This area is mostly flat with spectacular views of Cascade Head and The Thumb.
NW 15th Street – One of the more accessible tide pool location in Lincoln City, and near Seaside Serenity is at the 15th Street beach access. These tide pools are located at the ocean edge, a straight shot from the beach access. There is street parking as well as a public parking lot close by. Parking on the beach is also permitted in a designated area.
Fogarty Creek Beach – This cove beach offers a great location for kids to play and adults to sit and relax. There is also a creek kids can play in as opposed to the stronger waters of the ocean. Some tide pools can be found at certain conditions.
Information about current fire bans can be found at Oregon State Parks.
Small, controlled fires, 2 feet by 2 feet are allowed on the beach. Please be careful and keep fires away from vegetation and driftwood. Extinguish your fire completely with water when you are done. Please note buried fires can remain hot for several hours
Yes you can swim in the ocean water. The water can be cold along the Oregon Coast and you need to be careful about rough conditions, rip currents and other common items when swimming in any ocean water.
The Pacific Winds complex offers an onsite indoor pool. (Temp avgs. about 84° or warmer per county regulations)
Seaside Serenity has an electric BBQs available for use. It is stored in the utility closet on top of the washer/dryer and not outside to avoid damage from the elements. Guests are responsible for cleaning the BBQ after use and ensuring all food and grease around the grill are removed.
On either side of the property, beach access points are located within a 125 yard walk. If you would like to drive and park your vehicle on the sand, the south side beach access point is the best option.
Sneaker waves are large, unexpected waves that often occur during outgoing tides. Please be careful and exercise beach safety while exploring the Oregon Coast shorelines. Always keep your eyes on the ocean and keep children and pets close by.
There are many shopping opportunities within just a few minutes drive from the rental unit. There are also personal chefs and grocery delivery options listed depending on where you are staying.
Unfortunately, cribs, pack and plays, high chairs and other similar equipment are not provided for in the rentals. It is recommended that you bring your own equipment or research equipment rental places in the Lincoln City area prior to your visit.
There are strict maximum occupancy limits of no more than six people in effect 24 hours a day. Any children over 8 months old at the time of arrival do count towards occupancy, regardless of where they will sleep in the vacation home.
There are many options for dining in both Lincoln City and Depoe Bay, Oregon. From buffets, quick eats, and family restaurants to fine dining and seafood, the Oregon Coast has a variety that fits everyone's desires. View many of the available local options at Local Area Guide page.
Glass floats are hidden along the beach between Road's End and Siletz Bay in Lincoln City which includes the beach in front of Seaside Serenity. During the calendar year, over 3,000 floats are made up by local artisans and then hidden. If you find one, it is all yours.
There are many great places to stop and get your toes in the sand. You can view a list of some of the available access points on our Local Area Guide page.
You a wonderful view of the whales and sea life from the private deck at Seaside Serenity. Additional information at Local Area Guide .
|
|
|